Report A Claim

Please don't delay, report all incidents to us on the same day wherever possible.

This is important because current regulation means that we must respond to certain claims against our policyholders within limited timeframes, in accordance with prescribed protocols. If we are not notified of new claims quickly, we may be at risk of cost penalties, which in turn could impact on the cost of handling the claim.

If we are notified of new claims quickly, preferably the same day of the incident or within the first 24 hours of the incident occurring, we will be able to handle the claim pro-actively and ensure that the cost of the claim is fully controlled. This will ensure that the claims experience against your policy record is minimised.

Report a claim online here

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